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EZPC Indy Blog

EZPC Indy has been serving the Indiana area since 2013, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses. 

Hosted VoIP Can Improve Customer Service

Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

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IT Can Be Like the Beach House of Your Dreams

IT Can Be Like the Beach House of Your Dreams

Do you ever feel as though technology is letting you down? You aren’t alone, every day there are things that happen with our IT here and in the course of managing other business’ IT that makes me think to myself that if they just disconnected all this stuff, they’d be doing all of us a favor. In fact, I have a story I want to tell you to put this in perspective. 

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Data Privacy Issues You Need to Confront

Data Privacy Issues You Need to Confront

Data privacy is the kind of issue that people don’t ever want to deal with. In fact, many of the organizations that we come in contact with have a lot of personal data on file, and some of them (even some of the most reputable) are at risk to have that data stolen from them. This month, we’ll go over what constitutes personal information, why it is constantly being targeted for thefts, and what you need to do to keep your personal information as secure as possible. 

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Add Cybersecurity Best Practices to Your Next Hire’s Training

Add Cybersecurity Best Practices to Your Next Hire’s Training

Growth can be very exciting for a business. It generally means that all the hard work that has gone into getting the business to that point has paid off. For some in your organization however, it can be a very stressful time. This is because once you commit to pay new employees, there’s some pressure to get them up to speed quickly. After all, what are you paying them for?

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How Augmented Reality is Changing the Face of Industries

How Augmented Reality is Changing the Face of Industries

AR, or augmented reality, has been touted as the next “big thing” for nearly a decade, while other “big things” have been introduced. Google Glass almost made AR more commonplace, but security and privacy concerns turned it into a non-starter. Today, AR has taken a new life, so let’s review some predictions for the future.

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Stop Trusting Hackers With Your Smartphone!

Stop Trusting Hackers With Your Smartphone!

Do you have a smartphone? Do you feel as though your data is secure on it? Users are relying on smartphones more and more to accomplish daily tasks. This means there is a massive amount of data traffic each day transferred to and from your device, and potentially transferred into the hands of a cybercriminal. 

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Microsoft is Releasing Out-of-Band Security Updates

Microsoft is Releasing Out-of-Band Security Updates

Patching your software is one of the most important, yet ignored, tasks in computing. Keeping all of your software up to date with the latest threat definitions can help your business’ IT stay secure. Recently, in a somewhat atypical move, Microsoft has announced that they have released an emergency out-of-band security update to fix two critical security issues. 

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Taking a Look at the History of Cybersecurity

Taking a Look at the History of Cybersecurity

Let’s face it, cybersecurity now has to be a major point of emphasis for the modern business. With the immense amount of threats out there, cybersecurity it has grown into a multi-billion dollar a year industry, with no limit in sight. Just a few decades ago, there was no fileless malware, no ransomware, no botnet army lying in wait to DDoS corporate data centers into oblivion. Today, we take a look at the brief (albeit rapidly growing) history of cybersecurity. 

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Three Tricks to Spot Phishing Attempts

Three Tricks to Spot Phishing Attempts

Cybersecurity needs to be a priority to any business that wants to continue their operations in the long-term. One threat that is very common today is the phishing attack.

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Communications You Can Use to Make Doing Business Easier

Communications You Can Use to Make Doing Business Easier

Business success relies entirely on communication. Think about it, a product or a service is entirely useless if there is no way to share or request information. Whether the communication is internal or external, the method upon which your business relies should be simple yet effective. Today, we will analyze the different methods your business can utilize. 

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The Bigtime Benefits of Cloud Computing

The Bigtime Benefits of Cloud Computing

Cloud computing is the single fastest growing business computing method. Why is this? The cloud offers options that simply weren’t available in the past. Switching to the cloud not only can benefit your business productivity, but also your security, flexibility, and efficiency. Today, we will talk about how migrating to the cloud can help YOUR business.  

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Sandra CPayne
There are many benefits of Cloud Computing for the people, which is the best point of this feature. Some users also discuss its be... Read More
Monday, 14 October 2019 06:23
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For Immediate Release: EZPC Indy Announces Rebrand to Reciprocal Technologies

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Indianapolis/Noblesville, IN - EZPC Indy, a managed IT service provider headquartered just outside of Indianapolis, today announced its business rebrand to Reciprocal Technologies. The rebrand elevates the focus on providing top-notch IT solutions for small and mid-sized businesses (SMBs) and includes a new logo, website, and social media.

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Can We Get Some VoIP?

Can We Get Some VoIP?

Your business needs a reliable telephone system, that much is true. What if you could get one for a fraction of the cost that you are currently paying? What if that system came with cutting-edge tools that make the telephone company’s offering look like old news? These aren’t hypothetical questions. You can get a full-featured telephone system with built-in options that makes doing business easier than ever, for a fraction of the cost that you are paying right now for your “enterprise” phone system.

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Delivering Efficiency with Managed IT, Part V

Delivering Efficiency with Managed IT, Part V

Information technology has a critical role in any business. The key part of an outstanding IT system, is the technology itself. Businesses greatly benefit from IT support that procures the latest and greatest technological developments. So, is your IT provider delivering the best value possible?

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The Hardware and Software Behind the Retail Business

The Hardware and Software Behind the Retail Business

When you talk about line of business software, you are typically talking about the unique applications that your business uses to manage their business. In the retail space, line of business software would typically refer to your Point of Sale (POS), or Point of Purchase (POP) software. This month we will talk about how businesses implement their POS software and how it works to manage different aspects of a retail business.

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Delivering Efficiency with Managed IT, Part IV

Delivering Efficiency with Managed IT, Part IV

It’s true that managed IT service do a lot to make technology accessible to small and medium-sized organizations that wouldn’t typically look immediately to technology to fix parts of their business. One of the innovations that modern business has made is that they prioritize a smarter approach. Apart from data storage and database management, modern businesses are using the data their marketing, sales, fulfillment/distribution, and support departments take in to see exactly how their business is actually functioning and make sound business decisions as a result. Today, we’ll take a look at how the managed IT service provider can help a business with its data management.

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Cybersecurity Awareness in Retail

Cybersecurity Awareness in Retail

Cybercrime is at a record high and today’s businesses are the ones that take the brunt of the issues. For the retail business, cybersecurity has a couple of different faces. For Cybersecurity Awareness Month, we thought we’d talk a little bit about the retail space and how businesses are securing their customers’ information. 

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The BDR and Your Retail Store

The BDR and Your Retail Store

We repeatedly talk about the need for data backup and efficient recovery practices in order to save your business from disaster. These disasters come when you least expect them and can really put a hurting on your business. Today, we’re going to take a look inside the retail sector to find why your average stores need to have resilient and up-to-date data backup in place.

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How IT Fuels Retail Stores

How IT Fuels Retail Stores

Retail businesses have been around for centuries. From livestock bartering 8,000 years ago to the establishment of currency to buy goods 5,000 years ago to the first shopping mall in 1930 to the advent of eCommerce, retail has followed the evolution of society. Like many other businesses, today’s retail stores rely on computers and information technology. This month we will take a look at retail IT, and how managed IT services present the modern retail establishment with the tools needed to run their stores effectively.  

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Delivering Efficiency with Managed IT, Part III

Delivering Efficiency with Managed IT, Part III

When a person reaches out to you for your business acumen, you help them because you know more than they do. Why else would they ask? The best thing you can do for your business is to use technology effectively. The only way you’ll know you are doing that is if you see the increased productivity, efficiency, and profitability often cited as reasons to invest in technology. In part three of our series about managed IT services value, we will take a look at the role of consulting, and how it brings big benefits in many different aspects of your business.

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AR, or augmented reality, has been touted as the next “big thing” for nearly a decade, while other “big things” have been introduced. Google Glass almost made AR more commonplace, but security and privacy concerns turned it into a non-start...

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(317) 759-3972

15252 Stony Creek Way
Ste 105

Noblesville, Indiana 46060

55 Monument Circle
Ste 700

Indianapolis, Indiana 46204

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