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EZPC Indy Blog

EZPC Indy has been serving the Noblesville area since 2013, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Hosted VoIP Can Improve Customer Service

Hosted VoIP Can Improve Customer Service

Have you ever run into this scenario? You are out of the office working with a customer, or perhaps at a trade show or event, and you really need to deal with an emergency with an upset client. You pull out your phone and give the client a call and make things right. All goes back to normal for a while. A few weeks later the client wants to discuss something else and calls your cell phone directly instead of using the proper channels. You politely try to direct them to use your business line, but as the months go by, they start racking up more and more calls to your cell phone, taking your valuable time when any one of your employees could have helped them.

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Communications You Can Use to Make Doing Business Easier

Communications You Can Use to Make Doing Business Easier

Business success relies entirely on communication. Think about it, a product or a service is entirely useless if there is no way to share or request information. Whether the communication is internal or external, the method upon which your business relies should be simple yet effective. Today, we will analyze the different methods your business can utilize. 

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Can We Get Some VoIP?

Can We Get Some VoIP?

Your business needs a reliable telephone system, that much is true. What if you could get one for a fraction of the cost that you are currently paying? What if that system came with cutting-edge tools that make the telephone company’s offering look like old news? These aren’t hypothetical questions. You can get a full-featured telephone system with built-in options that makes doing business easier than ever, for a fraction of the cost that you are paying right now for your “enterprise” phone system.

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Out of Sight, Out of Mind: Technology You Never Think Of

Out of Sight, Out of Mind: Technology You Never Think Of

For the modern worker, the technology your company provides is a big deal. In fact, it has been known to be a point of contention among younger workers when their organizations don’t provide them with top notch tech. So, to say that there is a focus on technology would be accurate. Regardless of what your business does, there is a good chance that if you use technology regularly that it is made possible by other technology that you’ve probably never heard about. We’ll take a look at some of this mystery tech and how it helps run the tech you have come to depend on at work and at home.

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VoIP Has a Spam Problem

VoIP Has a Spam Problem

Robocalls plague the world’s smartphone users, but have you ever stopped to ask why you receive them in the first place? Why are robocallers able to hide behind a local number so that you pick up the phone? Scammers are actually using a business tool you may have heard of… Voice over Internet Protocol, or VoIP, a modern phone solution that in the hands of anyone else is extremely helpful.

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The Best Extra Features of a VoIP Service

The Best Extra Features of a VoIP Service

We’ve beaten this point into the ground countless times already, but Voice over Internet Protocol, or VoIP, presents clear benefits compared to the traditional way of using a telephone for business purposes. One of the key ways that VoIP does this is by providing features that traditional telephony simply cannot compete with. We’ll be discussing some of the best ways you can augment your VoIP solution with additional add-ons.

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Where Should You Host Your Telephone System?

Where Should You Host Your Telephone System?

The cloud is one of the best ways providers can make their services accessible, but not all businesses have the same needs. Some might host their cloud-based services on-site, while others might outsource the management to a third-party organization. Hosted VoIP is one of the most common ways businesses utilize the cloud, but what makes it better than the traditional on-site method of hosting? Let’s dig in.

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See a Major Communications Boost Cloud-Hosted VoIP

See a Major Communications Boost Cloud-Hosted VoIP

Voice over Internet Protocol, also known as VoIP, has grown more popular with businesses in recent years, and it’s hard not to see why. The sheer amount of benefits that it provides to businesses--small organizations in particular--make your traditional telephone system look outdated and inefficient. We’ll discuss some of the greatest benefits today.

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A Hosted VoIP System Comes with Real Benefits

A Hosted VoIP System Comes with Real Benefits

There are many reasons why a hosted Voice over Internet Protocol telephone solution (also known as hosted VoIP) is popular for small businesses. This is due to the many benefits that a small business can glean from such a solution, both in its security and its overall operations. We’ll review some of these benefits here.

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Small Businesses Need Comprehensive Communications

Small Businesses Need Comprehensive Communications

Does your business suffer from chronic miscommunication? Chances are that your business is not the only one. Small businesses often lack the ability to invest in solutions designed to cut down on communication problems in the workplace. To help your company’s workforce improve communication and collaboration, we’re going to discuss some of the many ways that you can implement technology to eliminate miscommunication in the workplace.

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For Business Purposes, VoIP Just Makes Sense

For Business Purposes, VoIP Just Makes Sense

Voice over Internet Protocol, more commonly referred to as VoIP, has quickly become the most practical and efficient choice for a small business’ communication solution. While most businesses using VoIP can share their positive experience with VoIP, some people don’t even know what it is. We’re here to help you thoroughly understand what VoIP is, and point out the many benefits that your organization can stand to gain by implementing VoIP.

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Why Your Business Can Benefit From VoIP

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Remember the good old days of your office’s corded telephone solution that was ringing off the hook every minute of the day? Granted, you can only look back on the good old days when they are behind you. If you need to bring business communications into the 21st century, you should consider implementing a Voice over Internet Protocol solution.

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WhatsApp Will Now Charge Businesses For Customer Support Use

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Purchased by Facebook in 2014 for $22 billion dollars, WhatsApp is a cross-platform application that uses an Internet connection to unify business communications. It allows users to write messages, share files, set groups, as well as make voice and video calls without using SMS mobile data.

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Learn To Keep Your Guard Up Against VoIP Fraud

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As with all innovative technology, there is only a certain amount of time you’ll have until someone inevitably finds ways to exploit it. One such exploitation of a common technology that has flown under the radar and avoided widespread knowledge by users is VoIP fraud. VoIP fraud is no different than other cybercrime - the exploitation of a network or data to procure ill-gotten gains.

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VoIP Lets You Take Your Office Phone With You

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Not too long ago, in order to answer your work phone or check the messages you had received from callers while you were away from your desk, you had to be in the workplace, at your desk. This is no longer the case, thanks to the proliferation of VoIP (Voice over Internet Protocol), and a particular ability that it gives businesses.

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Simplicity, Flexibility, and More Features: All Good Reasons to Switch to VoIP

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How often does your business have trouble with its phone systems? While the traditional telephone setup might still be present in most offices, there are plenty of organizations out there that have found value in another, more virtual option. Thanks to VoIP, more businesses than ever are using the Internet to take advantage of more dynamic voice features. Here are three ways that your business can take advantage of virtual telephony solutions to improve operations.

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AR, or augmented reality, has been touted as the next “big thing” for nearly a decade, while other “big things” have been introduced. Google Glass almost made AR more commonplace, but security and privacy concerns turned it into a non-start...

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